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Press Release: December 8, 2005
FOR IMMEDIATE RELEASE
TBS partner with ALK to provide a new dimension to field mobility
Derby, 8th December 2004 ?TBS have exclusively partnered with ALK Technologies to deliver one of the first sophisticated field mobility solutions with integrated GPS navigation and monitoring capability.
The integration of TBS TaskMaster and ALKï¿½s CoPilot Live unlocks the potential of the latest Windows Mobile-based Pocket PCs and Smartphones, to enable businesses to better manage relationships, reduce costs and increase customer satisfaction.
Every year there is a huge cost to businesses when their field-based workers struggle to find customer locations. The resulting delays or even missed appointments can have a knock-on effect not only for that personï¿½s daily schedule, but also in terms of increased fuel costs, vehicle wear and tear and more importantly a poor customer experience.
By integrating CoPilot Live into TaskMaster, TBS is able to offer businesses the ability to proactively manage mobile workers out in the field in real time while equipping them with optimised voice-guided in-vehicle navigation that enables them to reach appointments swiftly and safely.
The system takes full advantage of CoPilotï¿½s intelligent multi-stop route calculation engine, accurate maps and continuously updated ETAs to provide both the driver and business with the information needed to make informed on-road decisions.
Real time positional information can be used to location-tag assets and allocate new jobs as appropriate in order to maximise staff effectiveness. If a field worker suddenly has some spare time between appointments, they can immediately be assigned a new job that may have been raised that day.
TaskMaster also enables businesses to provide their customers with automatic Text message status updates about the work being carried out. Itï¿½s a cost-effective way of maintaining all important touch points with customers, ensuring that they are kept fully informed of developments throughout the job lifecycle.
ï¿½The partnership of TBS and ALK provides revolutionary product functionality with results. Real time updates and appointment alerts can now be sent out to our customerï¿½s customers providing them with drastically improved service levelsï¿½ says Steve Reynolds, Managing Director of TBS.
Commenting on the newly formed partnership, Dan Popkin, Sales Director at ALK says
ï¿½We are delighted to be working with TBS to help companies realise greater efficiency through cutting-edge wireless technology.ï¿½
ï¿½The combination of TaskMaster and CoPilot Live is great news for businesses, providing location-critical information that enables them to not only to manage mobile assets and empower their employees but also to provide the real time updates to end customers that is increasingly taken for granted in the digital eraï¿½
ï¿½This field mobility solution with integrated GPS navigation demonstrates the ability of the Windows Mobile platform to enable applications and services that add value and convenience to the daily activities of the mobile professional,ï¿½ said Julie Wymetalek, manager of the Mobility Partner Advisory Council at Microsoft Corp. ï¿½With the union of TBS TaskMaster and ALK CoPilot Live, businesses will have the ability to proactively manage their mobile workers in real time, via optimised voice-guided in-vehicle navigation and automatic Text message status update--features that make it a great productivity application for Windows Mobile-based Pocket PCs.ï¿½
About ALK Technologies Ltd
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